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Roadmap for more reliable retail execution
Crafting better customer experiences at SM Retail
Our workbook outlines how SM Retail can strengthen product availability, align labor with demand and make expansion easier to manage across stores, channels and partners, with outcomes measured by business value.
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Supporting the diverse brands that make up SM Retail
Unforgettable customer experiences, powered by retail excellence.
Maximize SM Retail’s profitability with an AI-powered platform
Fragmentation leaves teams reconciling disconnected systems while stock and sales signals fall out of sync. By creating a single, live view across the retail supply chain, teams can stay aligned, act faster and keep inventory moving where it is needed.
Scale growth, not complexity
As SM Retail adds new stores, provincial locations and new formats, the challenge is to expand without increasing allocation effort, working capital pressure or back- office overhead at the same pace. A unified platform can help onboard growth more efficiently, so sales density and inventory productivity can hold or improve over time.
Build seamless customer experience
Customers expect availability, convenience and consistency whether they shop online, in-store or across SM Retail’s wider ecosystem. Visibility can help make those promises more reliable across SMAC&SHOP, stores, malls and fulfilment points.
Move faster with a shared view
When planning, inventory, logistics and store execution work from the same view, teams can move faster and act with greater confidence. That connected foundation can help improve flow across the business and keep decisions aligned from demand to delivery.
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End-to-end intelligence in action
How leading retailers get the right products at the right time
Connect merchandising, forecasting, assortment, allocation and replenishment to consumer demand signals so that the right product hits the right stores before the trend moves on. Get smarter inventory decisions and higher full-price sell-through.
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Enable smarter decisions, faster.
How AI agents empower SM Retail demand planners every day
Plan resources with AI-powered clarity. Orchestrate and optimize warehouse, transportation operations from one connected view, with insights on demand shifts, fulfilment risks and priorities. Turn every day into a smarter execution day for SM Retail—especially during peak "ber" months.
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Retail powered by unified data cloud
Scale operations securely and reduce manual effort
Simplify integration and support, improve system reliability and maintain secure, scalable operations with greater efficiency using a cloud-native platform and AI-based optimization engines.
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Business outcomes for SM Retail
Operational impact in numbers
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50%
reduction in fulfillment, storage and handling charges
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17%
reduction in transportation costs
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40%
reduction in out-of-stocks
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50%
increase in planner efficiency
Solutions tailored for SM Retail
Lead the market with intelligent retail
- Merchandise Operations
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Merchandise Operations
Increase profitability and support corporate initiatives with a market-leading merchandise operations system that acts as the center of your SM Retail universe. Empower your merchandising teams with a single source of truth.
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- Retail Planning & Category Management
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Retail Planning & Category Management
Your customers expect more. Build loyalty through localized assortments, higher convenience, tailored buyer journeys that stay consistent across channels.
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- Transportation Management
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Transportation Management
Pave the way for modern transportation that seamlessly responds to change, quickly recovers from the unexpected and makes the most of your supply chain network. Move smarter, operate faster and deliver better.
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- Warehouse Management
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Warehouse Management
Build a warehouse that’s designed to optimize resources. Get nearly 50% throughput increase, 50% warehousing cost reduction and 100% inventory visibility and accuracy at SM Retail.
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- Workforce Management
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Workforce Management
Advanced forecasting, auto-scheduling, and real-time rebalancing ensure the right staff is in place—maximizing efficiency and service quality. Transform the way SM Retail manages workforce.
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- Blue Yonder Network
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Blue Yonder Network
Blue Yonder Network connects SM Retail with suppliers and vendors on one real-time platform, improving visibility, accelerating decisions, reducing disruptions, and increasing OTIF. The result: better product availability, lower supply chain costs, stronger supplier collaboration, and profitable growth.
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