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Returns management

Returns as inventory

Returns is no longer a customer experience problem. It’s a supply chain one. Reclaim back the 40% lost to returns.

Recover maximum value from every return

It’s time to shift your perspective. Instead of treating returns as a disruption to your supply chain, consider them as part of your core inventory strategy.

By surfacing returns insights and integrating them into your supply chain you can improve inventory holding, optimize replenishment and recover maximum value from every return.

  • Download the ebook

    Reversing the mindset

    Read how connecting returns management to inventory and availability systems gives retailers an omni-inventory approach, enabling transformative results to planning and revenue recovery.

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Benefits

Integrate returns into your end-to-end supply chain


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    AI-driven decisioning

    Automate decisions so that every customer and every return is handled in the optimal way for the optimal outcome.

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    Leverage returns insights

    Harness returns trends, seasonality and predictive analytics to reduce returns and inventory holding.

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    Recover maximum value

    Make informed decisions on every return to get it back on resale quickly in the right place for maximum value.

Capabilities

Reinventing supply chains, transforming businesses


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      Innovating the Future

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      Designing with Purpose

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      Scaling Ideas Globally

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      Empowering Teams Worldwide

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      Redefining User Experiences

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Resources

Returns are hidden inventory


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    How returns data transforms planning accuracy

    Stop guessing inventory levels. Discover how integrating real-time returns data transforms your planning accuracy and drives more revenue.

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    How AI transforms returned inventory into strategic advantage

    Unlock the value in your returned inventory. Learn how AI-powered returns data eliminates blind spots and transforms a costly challenge into a strategic competitive advantage for better margins.

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    Unlocking value between demand and supply

    Learn how integrating returns insights bridges the gap between demand and supply, eliminates costly blind spots and unlocks millions in overlooked value for retailers.

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The solution

End-to-end returns management


  • End-to-end Returns
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    Delivering Retail Value

    It’s time to look beyond the digital portal and implement an end-to-end solution that turns returns into a competitive advantage by optimizing every stage of the journey.

    Watch the Video
  • Returns Initiation
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    Gain Returns Visibility

    Eliminate blind receipts, paper labels and customer service requests with a digital process that customizes each return journey with configuration rules while also collecting data to be used downstream.

    Watch the Video
  • In-Store Returns Processing
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    Sell More at Full Price

    Help staff disposition store returns for maximum value. Automatically know whether to restock in-store, return to a central distribution center or to a third-party merchant.

    Watch the Video
  • Warehouse Returns Processing
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    Maximize Returns Efficiency

    Know exactly which items should be in the returned package, what to check for and what the next action is. Reduce processing time, labor costs and stock wastage.

    Watch the Video
  • Drop-off Kiosks
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    Self-service Returns

    Increase store footfall and revenue recovery with a fast and easy in-store, self-service returns experience. Customers don’t need to queue while store associates are free to focus on higher-value tasks.

    Watch the Video

Trusted by over 3,000 customers


ROI calculator

Calculate your returns ROI:

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Let's start repositioning returns as a profit enabler

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  • The savings potential provided are estimates based on current data and assumptions. These estimates are intended for informational purposes only and should not be construed as guarantees of actual savings.
  • These estimates don’t include the significant benefits realized from removing paper returns labels or optimizing in-store returns