Intelligent Order Management

Business models for health and beauty retailers are shifting as customers expect a connected, immersive, personalised experience. They are having to quickly transition to an omnichannel strategy as consumers engage more actively online, through social media and with in-store shopping experiences. An effective omnichannel experience needs to connect with all the customer touchpoints, catering for different demographic groups – both online and in-store.

Blue Yonder can help you deliver a commerce solution with connected supply chain intelligence to drive and deliver an optimum, enhanced customer engagement.
Are you giving consumers what they really want?

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CVS & Urban Outfitters - Driving Success through Digital Transformation

Hear from CVS Health and Urban Outfitters as they discuss their digital transformation. Gain a birds-eye view of their successful strategy to deliver customer centric experiences while meeting the evolving expectations of their customers.

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How to Make Every Customer Visit Count, Every Time

Intelligent order management is important for health and beauty retailers, with the rise of e-commerce, social media trends and subsequent omni-channel expectations. This ebook explains how an intelligent order management solution can accelerate omni-fulfilment transformations - to intelligently manage inventory and enhance fulfilment choice for customers. An optimum commerce solution will ensure this transformation is integrated and deployed quickly to drive immediate results, making every customer visit count, every time.

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"At Sephora, we are always looking at the consumer needs and react fast to that. Over the last year, we put foundational aspects omni initiatives that bring products closer to the consumer and that has helped to speed up some of the journeys around reserve online pick up in-stores and exposing store inventory across multiple channels."

Sree Sreedhararaj, CTO, Sephora

5 Steps to Creating a Profitable Online Fulfilment

Same-day delivery and click-and-collect are now a must. With explosive annual growth of 20-40% predicted, 99% of retailers have said they intend to make this service available within the next 3 years. To deliver an efficient, sustainable omni-fulfilment operation requires retailers to ensure optimisation across 5 key steps.

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Blue Yonder’s Seamless and Intelligent Approach

We help retailers connect their data, processes and people with our leading end-to-end supply chain platform, leveraging industry-leading artificial intelligence (AI) and machine learning (ML) capabilities, workflow-driven user experiences, end to end orchestration and real-time connections. Our highly scalable, augmentative microservices enable seamless customer experiences, order orchestration, intelligent promising, and fulfilment through last mile delivery.

AUGMENTATIVE VS RIP & REPLACE

Complement and build on your existing OMS or deploy independently
MODERN ARCHITECTURE

Scalable to current volumes and expectations APIs and adapters for easy connectivity
INFUSED WITH INTELLIGENCE

Combination of ML and run-time algorithms in transactional and analytical interactions
FOCUSED ON THE CUSTOMER

Customer engagement driven features with execution intelligence

Enabling your Journey Through Microservices

Health and Beauty Retailers can accelerate eCommerce growth, by building on existing eCommerce operations with augmentative microservices that respond dynamically, intelligently and immediately. By enhancing your customer experience, with real-time view of stock and deliver personalised fulfilment experiences to improve online conversion rates. Learn more about the capabilities and benefits the domain centric microservices can bring your business and customers quickly.

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